1. Cancellation by the Customer
•Cancellations must be communicated via the same channel used for booking (WhatsApp, email, or social media).
Cancellation terms:
•More than 12 hours before the tour: free cancellation or reschedule
•Within 12 hours before the tour: no refund
•No-show: no refund
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2. Refunds
•Approved refunds will be processed via the original payment method or as otherwise agreed.
•Refund processing time may vary depending on the payment provider.
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3. Cancellation by Max Tour Hurghada
If Max Tour Hurghada cancels a tour due to weather conditions, safety concerns, or unforeseen circumstances, customers will be offered:
•a full refund, or
•a rescheduled date, or
•an alternative tour
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4. Exceptional Circumstances
In cases of medical emergencies or exceptional situations, cancellations may be reviewed at our discretion.
